Transform your business communications with Univasa Voice, an enterprise voice solution designed to meet the dynamic needs of modern organizations. Our robust interface delivers user-friendly, trackable solutions that are custom-tailored to seamlessly integrate with your unique business requirements.

With Univasa Voice, you can elevate your communication landscape, strengthen customer relationships, and boost workforce engagement—all while cutting costs and deployment time. Imagine setting up a call center with over 50% savings on setup costs and faster implementation.

Our comprehensive voice solution includes:

Comprehensive Portal for management: gain access to create and manage users, allocate credit across users/ branch/ customers, playback call recordings for training and quality purposes and a wide range of reporting required to scale your business through informed decision.

PBX Functions: enjoy the full suite of PBX solutions such as call forwarding, call queueing, transfer, IVR, voice broadcast, automatic call distribution etc.

Personalized Mobile Numbers: Create a strong and memorable brand presence by assigning personalized mobile numbers to your agents/employees. These numbers will not only enhance your professionalism but also foster better customer-agent relationships, as customers can reach out to the same familiar number every time

Interactive Voice Response (IVR): Streamline your call routing process and enhance customer satisfaction with our advanced IVR system. Customize interactive menus that allow callers to navigate effortlessly to the right department or agent, reducing wait times and ensuring that their queries are promptly addressed.

Seamless Call Routing: Efficiently distribute incoming calls to the most suitable agents based on their skills, availability, and workload. Our intelligent call routing algorithm ensures that customers are quickly connected to the agent who can provide the best assistance, leading to faster issue resolutions

Detailed Reporting: Empower your management team with in-depth insights into call center operations. Our detailed reporting tools provide a comprehensive view of key performance metrics, agent performance, call volume trends, and customer satisfaction levels. This data-driven approach enables you to make informed decisions, optimize resource allocation, and continuously improve customer service.

Real-time Analytics: Monitor call center activities in real-time through intuitive dashboards. Keep track of ongoing calls, wait times, agent availability, and service levels. With instant access to critical information, you can identify bottlenecks and address issues promptly, ensuring a seamless customer experience.

Platform Independence (BYOD): Setup your call center anywhere and device seamlessly simply using the credentials provided to you at signup. With the Ucall credentials, you do not have to invest in new devices or software; upon purchase you can immediately setup on your available devices such as the Ucall web client, Ucall mobile app (iOS and Google play store), 3cx web client, Zoiper, Grand stream wave lite, Ip desk phones such as Imose, Yealink etc.

Integration Capabilities: Seamlessly integrate with your existing CRM and helpdesk systems, ensuring a unified view of customer interactions. This integration enables agents to access customer information, previous interactions, and relevant data, resulting in personalized and efficient support. The integrations with Zoho and Salesforce are live on the portal.

Scalability and Flexibility: Whether you’re a small business or an enterprise-level corporation, Univasa Call solution can scale to accommodate your growth. As your business grow and your communication needs increase you can upgrade your plan easily for the mobile app/ website without compromising performance or customer experience.

Multitenant Feature: this enables large corporations, manage the activities of various branches or arms of the business as a distinct entity. Activities such as billing/ credit management, user creation, calls reporting, IVR functions etc.

Partnership for resellers: Effortlessly transform into a cloud telephony service provider through Univasa Call. Access the ability to host clients as tenants, complete with custom domain name configuration. You can establish rates and routing rules specific to each tenant. Set up tenants as distinct entities within your system and oversee all activities using intuitive, comprehensive reporting tools.

Redesign your customer experience with Univasa Voice and unlock the full potential of your business communications. Ready to learn more?

Contact us today to explore how we can empower your business.